Privacy Policy
Your privacy is important to us. This policy outlines how Craveva AI collects, uses, and protects your information.
Last Updated: November 17, 2025
1. Information We Collect
- Name and contact information (Email, phone number)
- Company name and business details
- Account credentials and authentication data
- Payment and billing information
- AI agent interactions and conversation logs
- Feature usage patterns and analytics
- Device information and IP addresses
- Browser type and operating system
- Sales and operational data you input into our AI agents
- Training materials and SOPs uploaded to AI Training
- Customer data integrated with AI Customer Service
- Analytics reports and insights generated by AI Pro
2. How We Use Your Data
Service Delivery
To provide, maintain, and improve our AI agent services
Personalization
To customize AI responses and insights based on your business needs
Communication
To send service updates, technical notices, and support messages
Analytics
To analyze usage patterns and improve AI model performance
Security
To detect, prevent, and respond to fraud, abuse, or security issues
Compliance
To comply with legal obligations and enforce our terms of service
3. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Encryption
All data is encrypted in transit (TLS 1.3, SSH, IPSec, QUIC) and at rest (AES-256)
Access Controls
Role-based access with multi-factor authentication
Regular Audits
Third-party security assessments and penetration testing
Data Isolation
Customer data is logically separated and never shared between accounts
4. Your Rights
Access Your Data
Request a copy of the personal data we hold about you
Data Deletion
Request deletion of your personal data
Withdraw Consent
Revoke consent for data processing at any time
Rectification
Correct inaccurate or incomplete information
Data Portability
Receive your data in a structured, machine-readable format
Object to Processing
Object to certain types of data processing
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
- Duration of account + 30 days
- 90 days after interaction
- 24 months (aggregated)
- 7 years (legal requirement)
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
enquiry@craveva.com
Response Time
We respond within 48 business hours
Additional Information
Third-Party Services
We may use third-party service providers to help us deliver our services. These providers have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.